Privacy Policy

Information We Collect

When you register and use Seeze, we collect

• Account info: name, email, phone number, city, address, ZIP code
• Seller business info: business name, GST/PAN, bank account, IFSC, categories, service radius
• KYC documents: PAN card, Aadhaar, selfie and business proof for seller verification
• Order data: requirements, reference images, chat messages, delivery address
• Payment data processed via Razorpay - we never store card or UPI details
• Location data when you choose to share it for delivery or business location
• Usage data: device type, IP address, pages visited and session timestamps

How We Use Your Information

• Process orders, escrow payments, settlements and wallet transactions
• Verify seller identity and business details through KYC
• Enable order communication between buyers and sellers within the app
• Coordinate delivery, generate OTPs and track order status
• Display seller ratings, reviews and public seller profiles
• Detect and prevent fraud, duplicate accounts and policy violations
• Send order updates, OTPs and transactional notifications

Information Sharing

We do not sell your personal data. Limited sharing occurs as follows

• Razorpay - payment processing (governed by their Privacy Policy)
• Cloudinary - secure storage of product photos, KYC documents and snaps
• Delivery partners - name, delivery address and OTP only, for order fulfillment
• Buyer/Seller in an order - name and order-related messages within the app only
• Seeze admin team - for KYC review, support tickets and dispute resolution

Data Security

We implement industry-standard security practices

• All data transmitted over HTTPS with TLS encryption
• Passwords are hashed - never stored in plain text
• KYC documents are stored securely and accessed only for verification purposes
• Payment card data is never stored on our servers - Razorpay handles it
• Access to sensitive admin functions is role-restricted

Your Rights

• Access - View your profile, order history and seller data anytime
• Update - Edit your profile, business details or preferences from Settings
• Delete - Request account deletion by contacting support
• Opt-out - Unsubscribe from non-transactional notifications

Cookies & Tracking

We use only essential cookies necessary to run the platform

• Authentication session cookies required for login
• Preference cookies such as theme and language settings
• No third-party advertising or behavioral tracking cookies

Minor Users

Seeze is available to users aged 13 and above. Users aged 13 to 17 may browse the marketplace and place purchases where permitted by applicable law and with parental or legal guardian involvement where required. Only users aged 18 and above may sell products, complete seller KYC verification, receive seller payouts, or access seller subscription features. We do not knowingly allow children under 13 to create accounts. Accounts found to belong to children under 13 will be removed.

• Users under 18 must not complete seller KYC verification, receive seller payouts, or access seller subscription features.
• Minors must not share unnecessary personal information, phone numbers, email addresses, social-media handles, or precise location details in chats or public profiles.
• Parents or legal guardians may contact Seeze to request access to, correction of, or deletion of a minor’s personal information.
• We may apply additional safety restrictions to accounts belonging to users under 18, including limitations on messaging, purchases, selling, delivery, and location-related features.
• If we learn that we collected personal information from a child under 13 without legally required consent, we will take reasonable steps to delete it.

Data Retention

• Account data - Retained until deletion is requested
• Order and chat data - Retained for record-keeping and dispute resolution
• KYC documents - Retained as required for compliance and verification
• Payment records - Retained as required by applicable regulations

Account Deletion

You may request deletion of your Seeze account and associated personal data by emailing contact@automatech.live with the subject line "Account Deletion Request", or from Settings within the app. Please include the email address or phone number associated with your account so we can verify your request. We will delete your account and eligible personal data after verification, subject to applicable legal, financial, fraud-prevention, dispute-resolution, and record-keeping requirements.

• Account profile information, preferences, and active listings will be deleted or anonymized.
• KYC documents will be deleted when they are no longer required for verification, legal, or compliance purposes.
• Order, payment, escrow, refund, delivery, and chat records may be retained for as long as necessary for legal compliance, accounting, fraud prevention, dispute resolution, and transaction records.
• Some retained records may be anonymized or restricted from further use when deletion is not legally possible.
• For deletion requests, contact contact@automatech.live.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or an in-app notification. Continued use of Seeze after changes constitutes acceptance.