Refund & Cancellation Policy

General Policy

Payments made on Seeze are held in escrow until the order is confirmed as delivered. Since most products are custom-made to a buyer's requirements, refunds are evaluated on a case-by-case basis.

Cancellation Window

• Orders can be cancelled free of charge before the seller confirms and begins work
• Once a seller has confirmed and started work, cancellation requires mutual agreement between buyer and seller
• Sellers may cancel an order if requirements are unclear, unreasonable or cannot be fulfilled within the agreed timeline

Non-Refundable Situations

• Change of mind after the seller has confirmed and started production
• Delay caused by the buyer providing incomplete or incorrect requirements
• Custom or perishable items that have already been prepared or dispatched
• Disputes raised after the order help window has closed

Eligible Refund Scenarios

Refunds from the escrow balance may be considered in the following situations, reviewed by the Seeze support team

• Order not delivered within the agreed timeline with no valid reason from the seller
• Product significantly different from what was agreed in the order chat
• Duplicate payment made for the same order
• Order cancelled by Seeze due to a verified policy violation by the seller

Refund Processing

• Approved refunds are released from escrow to the original payment method via Razorpay
• Refund processing may take 5-10 business days depending on your bank
• Any payment gateway processing fees may be deducted where applicable
• Refund decisions are made at the sole discretion of the Seeze support team after reviewing order chat and evidence

Seller Settlements

Once an order is marked delivered and the buyer confirmation window passes without a valid dispute, escrow funds are settled to the seller as per the settlement schedule.

Support Requests

To request a refund or raise a dispute, contact our support team with your order details.

• Email: automatechpvtltd@gmail.com
• Include order ID, payment reference and a description of the issue for faster resolution