Shipping & Delivery Policy

Delivery Methods

Depending on the seller and order type, delivery on Seeze is fulfilled in one of the following ways

• Seller self-delivery to the address provided by the buyer
• Assigned delivery partner who picks up from the seller and delivers to the buyer
• Local pickup, where agreed between buyer and seller

Delivery Timelines

Estimated delivery dates are based on the lead time communicated by the seller and confirmed in the order chat. Custom and made-to-order items may take longer during high-demand periods.

OTP-Verified Handover

• Every delivery is confirmed using a one-time OTP shared with the buyer
• The OTP must be shared with the delivery partner or seller only at the point of handover
• Sharing the OTP in advance or with anyone other than the delivery partner is not recommended and is done at the buyer's own risk

Delivery Fees

Delivery fees, where applicable, are calculated based on pickup and drop locations and shown before order confirmation. Delivery fees are separate from the product price and are non-refundable once dispatch has occurred.

Delayed or Failed Delivery

• If a delivery is delayed beyond the agreed timeline, buyers can raise the issue within the order help window
• Failed delivery attempts due to an incorrect or unreachable address are the buyer's responsibility
• Sellers and delivery partners will make reasonable attempts to redeliver where possible

Damaged or Incorrect Items

If an item arrives damaged or significantly different from what was agreed, report it within the order help window with photos so our support team can review and take appropriate action.